FAQs

Butcher Box frequently asked questions

Does somebody need to be at home to accept delivery?
Our boxes require a signature upon delivery – on the invoice delivered with your order. When placing your order, please be sure to leave any special delivery notes for the driver as to where you would like the package left in the Delivery Note section of the order form:

This space is helpful in letting the driver know you would like the box left behind a gate, at the back door, with a domestic worker, or even if your intercom is not working, etc. 
Important information for business address:  We recommend that you have the box delivered to your home address to avoid any shipping issues due to the office/business being closed for any reason.  We do not have any information on when your business is open/closed etc. and are not able to account for this when shipping. Should your package be delivered to a business address when it isn’t open, we will endeavour to have your order delivered to you the following day.


How will my order arrive? Is it frozen?
Our meat is flash frozen at the peak of freshness and individually packaged and labelled.  All of our boxes are packaged in a reusable and recyclable cardboard boxes. When retrieved on the guaranteed delivery date, your meat will be frozen or at a safe temperature for freezing.  


How many KGs come in a box?
The weight varies depending on the selection of cuts received in that particular box. Each box contains approximately 5-6 kg of meat.


Is delivery really free?
Yes, delivery is really free. Always!

At the moment, we only deliver in and around Harare. We are actively looking into adding the ability to deliver to towns and cities outside of Harare. We hope to be able to offer delivery to these areas in the near future.


When will my box arrive?
We deliver Monday to Friday from 0900 until 1600.  If your order is placed on a Saturday or Sunday you can expect the order to be delivered Monday afternoon. In order for us give our customers the best delivery service we have a 12pm cut off time , that means that all orders placed on a weekday after that stated time will only be delivered after 48 hours.
We do our best to deliver on weekdays only, but in the event there is a holiday when you place your order, or there is an unforeseen event that causes a delay, we will ensure you receive your order the following day.
Once your order has been placed on our website, you will receive an email with the tracking number from sales@amp.co.zw.

We do not offer same-day delivery or collection. All confirmed and paid for orders will be despatched the day after being received and processed online.

We recommend that you use your home address for all deliveries to avoid any issues due to limited business hours and closures over holidays.

If you believe your order has been placed on our website and payment processed, but you have not received an e-mail notification to that effect, please check your spam folder. We run checks daily to ensure that all orders and payments have been successfully transmitted.

If you have not received the email and believe your order has/should have delivered on a particular day, please feel free to email sales@amp.co.zw  for an update on your order status.


What payment types do you accept?
We accept Visa, MasterCard, V-payments (ZimSwitch), Ecocash and Telecash payments.


Is there a number I can call? How do I contact you?
We’ve found that the best way to streamline support is via email as we will often ask for photos and details specific to your order that are best documented in text for review.

Please email our customer support team at sales@amp.co.zw at any time.  Agents are online from 0800-1645 to answer your questions.

If you are not a subscriber and would like to place an order over the phone or have questions before you order, please call our sales team directly on 0732 421 798/ 0731 837 484, or landline (04) 772 112/ 772736.

At this time we are limited on the number of support agents answering live calls as we also support email and chat requests.  If an agent is on a call with another customer, you will be prompted to leave a message.  Please be sure to provide your first and last name and the email address that you used to place your order. Spelling out this information is helpful to the agent viewing the request.  An agent will return your call in the order it was received or follow up via email if more information is required to best assist you.

We look forward to talking to you soon!


What if my box arrives damaged?What if I'm not happy with an item I received/have an issue with my order?
If your Butcher Box arrives damaged in any way, please email sales@amp.co.zw with a description of the issue and a photo(s) of the item(s) and product label for assessment as soon as possible.

Your order should arrive frozen or partially frozen.  If there is any question in regards to the safety/temperature of your delivery, please discard the contents after you’ve taken the requested photos.
We ask for photos to help us see what you are experiencing and offer an appropriate resolution where applicable; which may include replacement of the product in question or credit towards your next box.

 

My order has been processed, can I still make changes?
Once your order has been processed online and you have received your email notification, it is sent to our on-site butchery for preparation and delivery.  If your order has invoiced, we aren’t able to alter the delivery and the order cannot be cancelled as it is perishable.

IMPORTANT: Please note in the event that the delivery address is altered once the order is in transit, we cannot alter this in the system. Due to the perishable nature of our product, we cannot guarantee the condition of the delivery if the address is incorrectly entered, if a change of address isn’t updated prior to the invoice date, if an address is altered while in transit, or if you are unable to receive the order on the pre-determined delivery date and did not notify us prior to the order being invoiced.


Can I have my order delivered to my business?
While we do our best to ensure weekday delivery, there are times when this isn’t possible such as with weekday holidays thus altering the scheduling delivery date.

We recommend that you have the box delivered to your home address to avoid any delivery issues due to the office/business being closed for any reason. When delivering to a business, our driver will not leave the package if no one is available or the business is closed, which can cause a delay in delivery. Should your package be delivered to a business address when it isn’t open, you will contacted


My order has invoiced (charged) - Can I make changes?
Once the order has processed for delivery, we are not able to make changes, recall or refund as we are shipping a perishable product with time sensitive delivery requirements that cannot be restocked or resold.

 

Order online or call (04) 772 685 to place an order.
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